Who We Are
Insight Booking Solutions is a people-based business focused on the needs of our clients. Our average client retention of 12 years across our 25+ accounts demonstrates that we deliver unrivalled service, continuity, expertise and understanding of our customers’ business and of their travellers’ needs.
At Insight Booking Solutions, we know the value of great customer service. It's the difference between long-term success and less positive outcomes. With more than 12 years of experience in the UK, Insight Booking Solutions has built an enviable reputation of evolving technology and a solid commitment to partnership.
Key Personnel
Meet some of the team behind the talent
Michelle Desjarlais
Managing Director
As the Managing Director here at Insight Booking Solutions, I started my career in travel over 22 years ago at a small independent travel management company.
After 6 years I felt I outgrew the business and had an overwhelming desire to start my own booking agency. Having no real commitments at the time I took the leap. Now 16 years on, Insight Booking solutions is a thriving business and growing year on year. We started with only myself and now employ 8 outstanding members of staff who all have the same enthusiasm and drive as myself.
I fully understand the importance of a good team and here at Insight we definitely have it!
Lucy Whittle
Head of Operations and Account Management
As reservations manager here at Insight Booking Solutions, great customer service is key to our success, underpinned by a great team and the latest technology. I joined Insight Booking Solutions 7 years ago after working for a small booking agent. I felt I needed to grow my passion and Insight has been the perfect platform for that.
I have been working in the travel industry for over 17 years, starting in a hotel environment as a front of house manager. This gave me a good insight into the workings of a hotel and has helped me significantly in my current role.
Due to having my first child I could no longer work the demanding shift patterns expected from a hotel but knew I still wanted to stay in the industry, as I have a great passion for travel and customer service.
I joined Insight Booking Solutions 7 years ago after working for a smaller booking agent. I felt I needed to grow my passion and Insight has been the perfect platform for that as we have a great selection of loyal clients who all have very different needs, so no day is the same! Which I love…
Mark Hulme
Director of Business Development and Strategy
With over 34 years’ expertise in the travel industry, I have a strong track record in business strategy, client focused account management and people development within a highly competitive and challenging market.
At Insight our attention to customers needs is key to our continuous growth and customer satisfaction. I drive operational change and continuous improvement strategies to embed best practice, maintaining a thorough understanding of the travel industry.
I love being part of such a passionate team, who’s vision is clear and I’m excited to help Insight achieve this as Director of Business Development & Strategy.
How We Are Different
Our core business focus is corporate business travel. We are the key business travel partner for many of the UK’s most successful businesses. Customer partnership is never more visible than when a company is called upon to deliver after-sales service and support. For many, the real test comes in delivering on promises day after day, year after year. That is what enables a supplier relationship to blossom into a partnership and that is what Insight Booking Solutions enjoys with its many varied customers and suppliers.
"Our company mission is to deliver world-class service and cutting-edge technology to guarantee both our organisations deliver their best no matter where they are in the world."
Our client portfolio stretches over the UK including many chemical, engineering and manufacturing companies. We aim to go above and beyond a traditional service. Our ability to work as a team and put ourselves in the place of the traveller means we have created a ‘Can Do’ attitude in a collaborative, safe & positive environment.
We pride ourselves on being a genuinely independent TMC, and we place excellent service at the very forefront of all we do. We offer a market leading solution both offline and via our self-booking tool Affinity, and we are continually investing in both back office and customer-facing solutions.
We strive to offer a non-prescriptive approach and always offer our clients a flexible, tailor-made solution that is cost effective and delivers outstanding service levels.
